Privacy Policy

1. Data Controller

Under the Personal Data Protection Law No. 6698 ("KVKK") and the European Union General Data Protection Regulation ("GDPR"), the data controller is:

• Company Name: ADEN PLUS TURİZM TİCARET LTD. ŞTİ.
• TÜRSAB Document No: 7526 (Group A Travel Agency)
• IATA Code: 88230030
• Tax Identification No: 0071565363
• Address: Akşemsettin Mah. Halıcılar Cad. Hatıra Apt. No:91 İçkapı No:6 Fatih / İstanbul
• Email: info@aska-yolculuk.com

2. Personal Data Processed and Purposes

Identity, contact and application information provided through our website, WhatsApp correspondence, Meta platforms (Facebook, Instagram) and direct communication channels is processed solely for the following purposes:

• Receiving and confirming Hajj, Umrah, flight ticket and travel reservation requests,
• Keeping mandatory passenger and ticket records in accordance with TÜRSAB and IATA regulations,
• Providing customer support services to our guests who contact us via WhatsApp,
• Keeping customer relationship management (CRM) records for the purpose of tracking your request,
• Fulfilling legal obligations and declaration responsibilities towards official institutions.

3. Meta Platforms and WhatsApp Scope

Our agency processes only the correspondence initiated by the user with their own consent and the travel information they request through the Meta Graph API and WhatsApp Business Cloud API integration. Messaging data is not sold or transferred to third parties for commercial purposes.

4. Cookies and Analytics

Measurement tools such as Google Analytics (with IP anonymization) and Meta Pixel may be used on our website for visit measurement and evaluation of advertising campaigns. These tools generate anonymized statistics regarding site usage.

5. Data Retention and Security

Communication and transaction records are protected by encryption; at the end of legal retention periods, they are securely destroyed ex officio or upon request. Records covered by legal invoice and travel legislation obligations are retained only for the period stipulated in the relevant legislation.

6. Rights of the Data Subject

Under Article 11 of the KVKK and the GDPR, each of our guests has the right to learn whether their personal data is processed and to request correction and complete deletion of their data (right to be forgotten). For data deletion requests, you may review our Data Deletion Instruction page.

For the detailed clarification text, you may visit our KVKK Clarification Text page, and to exercise your rights, you may contact info@aska-yolculuk.com.

Last update: 2026

Last updated: 2026